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Delivery Information

 

Packaging

All items will be wrapped in scrumptious tissue paper (unless boxed by the Manufacturer) and sent discreetly in plain packaging .

Our return address will appear on the packaging for the return of non delivered items but our trading name (notnaked.co.uk) and its logo will NOT appear on any external packaging, this way your lingerie purchase is not highlighted to the post office, or to your colleagues at work should you have the item delivered to your workplace.
Also if your purchase is a gift, your surprise will stay a surprise! (your purchase on your card statement will appear as either Y+J Ltd or YOUNGJAMES)

All overseas deliveries that require a Customs Declaration Certificate will have the contents described as 'clothing'.

Delivery

We generally only ever sell from stock held in our warehouses and always aim to despatch as soon as possible, you don't normally have to wait for items to come into stock with us!
Upon receiving your cleared payment we will arrange delivery of the goods ordered by you to the delivery address you provided with your order.
Orders will be sent in plain packaging. However, please note that for Royal Mail delivery compliance our return address (not our name) will be shown on the packaging.
We pride ourselves on speedy dispatch and often post the same day if orders are received by 4.30pm (weekdays only), but generally all orders are dispatched with 1 working day (except weekends or bank holidays) of order placed and payment received.

For those wishing to use the next day special delivery option, we will always endeavour to send the items the same day or the next working day that we receive the order during normal working hours.

Please Note: Any Next Day Delivery orders placed on a friday will be received on the monday. (please also be aware that occasionally the courier will sometimes deliver your package early so you may receive it on saturday instead on monday).

Delivery times will depend on Royal Mail or our courier and can vary depending on time of year, weather etc, but we find most do arrive within 1 working day (did you know for example that Royal Mail usually deliver 91.5% of all first class mail the next working day)  

notnaked has the right to dispatch your parcels with other couriers for any reason due to busy periods and or strike actions with Royal Mail or its service providers.

Only Pay One Price for Delivery - Order as much as you want and just pay one price for the items to be delivered.

Delivery Option

Price

Delivery Times

UK Standard   1st Class

 

£2.95

2-3 working days
Orders are normally dispatched within 1 working day, and sent via Royal Mail First Class post. Delivery should be 2-3 working days but generally are next working day. However we rely on Royal Mail and this cannot be guaranteed. Why not try our Next Day delivery option below if your items are urgent.

UK Recorded Signed For

£3.95

Up to 5 working days
Orders are normally dispatched within 1 working day, and sent via Royal Mail First Class Recorded post. Delivery should be within 5 working days, however we rely on Royal Mail and this cannot be guaranteed. This service offers electronic tracking. A signature will be required upon delivery.

UK Next Day Special Delivery

£8.95

Next working day
Orders are normally dispatched within 1 working day, and this service will guarantee delivery the following working day (from dispatch). This service offers electronic tracking. A signature will be required upon delivery.

Europe Standard 1st Class

£4.95

Up to 14 working days
Orders are dispatched by Royal Airmail First Class post and although delivery can be much sooner you should allow up to 14 working days.

Europe Recorded Signed For

£7.95

5 to 14 working days
Orders are dispatched by Royal Airmail International signed for delivery and although delivery can be much sooner, you should allow up to 14 working days. All items are tracked until they leave the UK and in some cases on arrival in the destination country. A signature is required upon delivery.

Europe Express Airsure

£8.95

3 to 7 working days
Orders are dispatched by Royal Mail Airsure delivery. Airsure mail receives priority handling in the UK and abroad, however airsure is not a guaranteed courier service. Items are tracked until they leave the UK and then the item is handed over to the destination country's postal service as a priority item and in some cases items will be tracked upon arrival in the destination country. A signature will be required upon delivery.

This service is only available to the destinations in the table below.

Rest of World Standard 1st Class

£5.95

Up to 14 working days
Orders are dispatched by Royal Airmail First Class post, and although delivery can be much sooner you should allow up to 14 working days for delivery. Deliveries outside Europe may be subject to import duties or taxes.

Rest of World Recorded Signed For

£9.95

5 to 14 working days
Orders are dispatched by Royal Mail International Signed for delivery and although delivery can be much sooner , you should allow up to 14 working days. All items are tracked until they leave the UK and in some cases on arrival in the destination country. A signature is required upon delivery. Deliveries outside Europe may be subject to import duties or taxes.

Rest of World Express Airsure

£10.95

3 to 7 working days
Orders are dispatched by Royal Mail Airsure delivery. Airsure mail received priority handling in the UK and abroad, however Airsure is not a guaranteed courier service. Items are tracked until they leave the UK and then the item is handed over to the destination country's postal service as a priority item, and in some cases items will be tracked upon arrival in the destination country. A signature will be required upon delivery.

This service is only available to the Airsure destinations in the table below.

 

                                              

    


       





 

 

The above is provided as a guide, so please review the Royal Mail website for in depth details on delivery times.

Airsure®

Airsure® is available to selected destinations as it can only be operated to those countries and Territories with the necessary systems and infrastructure to support the product’s Track & Trace requirements.

 

Countries Territories
1. Andorra 1. Azores (Portugal)
2. Austria 2. Balearic Islands (Spain)
3. Belgium 3. Canary Islands (Spain)
4. Brazil 4. Corsica (France)
5. Canada 5. Faroe Islands (Denmark)
6. Denmark 6. Madeira (Portugal)
7. Estonia 7. Monaco (France)
8. Finland
9. France -
10. Germany -
11. Hong Kong -
12. Iceland -
13. Irish Republic -
14. Liechtenstein -
15. Luxembourg -
16. Malaysia -
17. Netherlands -
18. New Zealand -
19. Portugal -
20. Singapore -
21. Spain -
22. Sweden -
23. Switzerland -
24. USA -
 

 

For UK Deliveries
If you are not in when Royal Mail tries to deliver or the package is too large to fit through the letterbox (we do try and pack so they are sent as flat as we can get them, but not all will go through a standard UK letterbox) , then Royal Mail will leave a card asking you to collect your package from your local post office.

For Worldwide Deliveries
All deliveries will be made according to your local postal service's standard delivery methods..
Once the goods have been delivered, you will become the owner of these goods and they will be held at your risk from this point.

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